Privacy Policy

Last Updated: May 11, 2026

Introduction

At wistful-mint, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Submit a service request or application form
Contact us via email or through our website
Subscribe to our communications
Engage our professional services

This information may include:

Full name and contact details
Email address and correspondence
Financial and income information
Medical and health information (where relevant to benefit applications)
Employment and family circumstances
Government identification numbers (when required for applications)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and location data
Browser type and version
Pages viewed and time spent on pages
Referring website addresses
Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our social benefits advisory services
To assess your eligibility for various benefit programs
To prepare, submit, and manage benefit applications on your behalf
To communicate with you about your case and our services
To comply with legal obligations and government reporting requirements
To improve our website and service offerings
To prevent fraud and maintain security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Government Agencies: When required to submit benefit applications or comply with legal obligations
Service Providers: With trusted third-party service providers who assist us in operating our business, subject to confidentiality agreements
Legal Requirements: When required by law, court order, or government regulation
With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission and storage
Secure server infrastructure
Access controls and authentication protocols
Regular security audits and updates
Employee training on data protection

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Active case files are maintained for the duration of our engagement, and records are archived according to Australian legal and professional requirements.

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information (subject to legal retention requirements)
Withdraw consent for certain data processing activities
Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: Level 7, 142 Pitt Street, Sydney NSW 2000, Australia